A colleague from a large metro office recently reached out asking how to help one of their leaders who is an empathic listener but struggling to keep fuel in her own tank. He wrote:
“Do you have any guidance on how to train supervisors on how to deal with their colleagues’ issues? Employees see their supervisor as a confidant, and will often confess things beyond normal work issues, like marital strife, substance use problems, etc. My colleague feels ill-equipped to provide them with the correct resources, and is struggling to deal with the stress that comes as a result of learning such sensitive information. These disclosures are taking a toll. What resources are out there?”
It can be challenging for supervisors — especially those still cutting their management teeth — to keep from getting pulled into the bog. We want to encourage supervisors to be empathic listeners, but to do so in a way that doesn’t degrade their own wellbeing.
Read more here : https://ndaajustice.medium.com/leading-for-the-long-run-75f468ba73c3